FAQs - TERMS & CONDITIONS

Baddie Boots FAQs

Dear customers, When requesting a quote, kindly consider the following:

1. Specify your section within the Mas Band, do not just state the Mas Band name.

2. Indicate your costume option (e.g., bodywear only, backline, or frontline) to assist in determining the best colour option for you.

3. If you wish to match an accessory, such as a MRCH bag, please make that distinction, otherwise it will be assumed that you want to match the costume information you have provided.

4. Be as detailed as possible to effectively manage both our expectations and yours.
5. Please be patient and have trust in our work. You will not be contacted with continuous updates, so please state all your wants at the inquiry stage, as no changes can be made mid-process.

What is your turnaround time?
Our shoe services require a turnaround time of up to 6 weeks, regardless of the option you choose. If you require a last-minute service, our brand may not be the best fit for you.
How much are your shoe services?
We offer shoe services starting from £80.00.
What is the order process?
Please complete an order form below to receive a quote and a payment link. Please note that we can only accept 25 orders per Carnival. If you do not pay within the specified timeframe and all spots are filled during that period, your quote will be invalidated.
Can I send you my shoes to work on?
Sure, please select the option on the form and attach a photo of your shoes to our email address: info@goddessgoblets.com to be quoted accordingly.
Kindly note that we only airbrush white PU leather material.
Can I purchase Baddie Boots from you to work on myself?
We do not offer our products for sale without the corresponding service included.

Goddess Glam Lounge FAQs

What time are the makeup time slots?

Time slots are 1 hour & 15mins between

5:00 AM - 9:30 AM subject to availability.

What is your refund/cancellation policy?

Makeup Service & Body Bronzing Service

Bookings cancelled more than 48 hours prior to the service we will refund any monies you have paid to us minus the £30.00 non-refundable deposit and website fee/PayPal fee.
Bookings cancelled less than 48 hours prior to the service will not be refunded.

Can I choose my MUA?

Yes, you can select your MUA when booking subject to availability.

The MUA I want is to use is sold out but I still want to use them. What can I do?

Some MUAs will have private bookings options outside the package times (9:30am onwards). These appointments will be their own rate and will not include the amenities of the Goddess Glam Lounge but will still be located inside the lounge. Please get in contact with us for more information info@goddesssgoblets.com

Can I leave my things at the lounge?

Yes, we offer a 48-hour cloakroom service inside the lounge, managed by Masquerade Arcade.

Will kids be present?

Our Kids’ Day is Sunday, August 24th & Adults’ Day is Monday, August 25th.

Can I walk in without an appointment?

No walk-ins. Appointments are required to secure your slot.

Can I bring someone with me?

Yes! Package holders can bring one plus-one.

There is a 15-minute grace period.

If you are later than this for your appointment, you forfeit your appointment and will not be refunded. You're welcome to come earlier than your appointment time to eat & socialise. Breakfast is served from 6:15 AM.

Is there parking at the venue?

Yes, The Hilton Hotel has 24-hour parking.

I have allergies, how do I let you know about this?

The Goddess Glam Lounge/Goddess Goblets Ltd and the Hilton Hotel Kensington will not be liable for any allergic reactions if this information has not been disclosed by you in advance.

Is this service for women only?

No, our services are open to everybody, with appropriate private changing areas.

Can I change into my costume after I get my makeup done?

Yes, there is a partitioned changing area.

What are the refreshments?

A fresh continental breakfast hot and cold options is provided by the Hilton Hotel, every client will be accounted for.

(vegetarian/vegan options also)

Do I have to stay at the Hilton Hotel in order to use your services?

No, we are only based inside the hotel.
Clients are welcome to use our packages without booking a hotel reservation.

Where are your services located?

The Royal Crescent Suite & The Christie Suite

Hilton Hotel Kensington

179-199 Holland Park Avenue,

London,

W11 4UL